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Curiosity at Work: Michael Byun on Leadership, Curiosity, and Social Change in Health and Social Services
In episode 24 of Curiosity at Work, Dr. Julie Pham interviews Michael Byun, Executive Director of Asian Counseling and Referral Service (ACRS), to explore how curiosity influences leadership in health and social services. Michael shares how curiosity drives effective leadership in complex environments and supports social justice, especially for diverse and underserved communities.
Michael Byun’s Leadership in Health and Social Services
With over 25 years of experience in health disparities, social justice, and immigrant and refugee issues, Michael currently leads over 320 employees at ACRS, Washington’s largest agency serving Asian American, Native Hawaiian, and Pacific Islander (AANHPI) communities. His work centers on supporting diverse populations and multilingual teams while balancing urgent service needs with long-term policy goals.
Curiosity in Leadership: Embracing Complexity and Adaptability
Curiosity plays a critical role in Michael’s leadership approach. It helps him stay open-minded and adaptable, especially when quick decisions and emotional sensitivity are necessary. Michael explains how curiosity fosters reflection, enabling leaders to remain flexible and make better decisions in complex situations.
Supporting Staff Well-Being Through a Hybrid Work Model
To support staff well-being, ACRS has adopted a hybrid work model that addresses the emotional demands placed on their team. Michael describes how curiosity helps create an environment where employees feel safe to ask questions, challenge assumptions, and contribute new ideas. These conversations lead to stronger collaboration and innovation, improving outcomes for both staff and the community.
Intentional Leadership in High-Pressure Environments
In high-pressure environments, Michael emphasizes the importance of intentional leadership. Pausing before making decisions or listening deeply can result in better outcomes. By practicing curiosity and mindfulness, leaders can make thoughtful choices that positively impact their teams and the communities they serve.
Real-World Impact: Curiosity in Action
Throughout the conversation, Michael shares real-world examples of how curiosity has led to positive change. For example, curiosity helped ACRS address community safety concerns, advocate for more equitable services, and push for systemic changes through thoughtful policy engagement.
A Valuable Perspective on Social Change
As a former Obama appointee to the President’s Advisory Commission on Asian Americans and Pacific Islanders, Michael brings a rare and valuable perspective on leadership and social change. His insights demonstrate how curiosity drives grassroots work and fuels broader social change, helping leaders push for more inclusive policies and equitable services.
Valuable Leadership Lessons for Empathy and Purpose
This episode offers meaningful lessons for anyone leading with empathy and purpose. Whether you work in healthcare, nonprofits, or advocacy, curiosity is a powerful and essential tool for making a lasting impact. Michael’s story highlights the transformative power of curiosity in driving social change and creating inclusive, supportive environments.
Connect with Dr. Julie Pham:
- LinkedIn: https://www.linkedin.com/in/juliepham2/
- Website: https://curiositybased.com/
- Instagram: https://www.instagram.com/juliephamphd/
Connect with Michael Byun:
- Email: michaelb@acrs.org
- LinkedIn: https://www.linkedin.com/in/michaelbyun/
- Website: https://acrs.org/
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