#33: Curiosity in Musical Theater with Ariel Gomez-Bradler
#33: Curiosity in Musical Theater with Ariel Gomez-Bradler
In Curiosity at Work podcast episode 33: Curiosity in Musical Theater with Ariel Gomez-Bradler, Julie speaks with Ariel who is the Managing Director of The 5th Avenue Theatre, about curiosity in musical theater and the arts.
Theater is more than what happens on stage. It is production teams, designers, technicians, administrators, musicians, and countless behind-the-scenes roles working together to create something ephemeral and unforgettable.
In this conversation, they explore:
• How curiosity fuels creativity in theater production • The many roles that bring a live performance to life • The financial and operational challenges facing theaters post-pandemic • Why supporting local theaters strengthens the entire community • How family influences can spark a lifelong practice of curiosity
One line that captures the spirit of the episode: “Curiosity is built into our practice.”
Live theater asks us to be present. It invites us into shared stories. It depends on local talent and community support.
When we support the arts, we are investing in connection, creativity, and community vitality.
Check out Episode 33 of Curiosity at Work and go behind the scenes to explore how curiosity shapes musical theater leadership.
#32: Curiosity in Life Enrichment with Monika Mathews
32: Curiosity in Life Enrichment with Monika Mathews
Curiosity at Work podcast episode 32: Curiosity in Life Enrichment with Monika Mathews, Dr. Julie Pham speaks with Monika, CEO and founder of Queen Care and Life Enrichment Group. They discuss the importance of curiosity in entrepreneurship, the evolution of Queen Care from a nonprofit initiative, and the challenges of leading a diverse workforce. Monica shares her journey of personal growth and the significance of self-care in sustaining her business. The conversation highlights the generational differences in work ethic and the need for curiosity in understanding and bridging these gaps.
Takeaways
Curiosity is a driving force in entrepreneurship.
Failure can lead to valuable insights and growth.
Queen Care originated from a nonprofit initiative focused on youth empowerment.
Effective leadership requires letting go and trusting your team.
Understanding generational differences is crucial for workplace harmony.
Self-care is essential for long-term sustainability in business.
Curiosity fosters personal and professional development.
Mentorship plays a vital role in nurturing curiosity. -The wellness industry faces unique challenges that require innovative solutions.
Investing in young people can lead to a more engaged workforce.
More Curiosity at Work podcast episodes can be found here: https://curiositybased.com/category/curiosity-at-work-podcast/ or at https://curiositybased.com/
In Curiosity at Work podcast episode 31: Curiosity in County IT with Viggo Forde, Dr. Julie Pham speaks with Viggo Forde, the Chief Information Officer for Snohomish County. They discuss the role of curiosity in the IT sector, particularly within government operations. Viggo shares his experiences from the private sector to public service, emphasizing the importance of fostering curiosity among employees, the evolution of IT in government, and how innovation funds can support agile projects. They also touch on the impact of AI on job roles and the personal challenges of maintaining curiosity in a busy work environment.
Takeaways
Maintaining an open mindset is key to practicing curiosity.
Curiosity is essential for personal and professional growth.
Leadership should encourage asking questions and exploring new areas.
Information management is crucial for effective government operations.
The pace of decision-making in government differs from the private sector.
AI should be viewed as a tool for enhancing productivity, not replacing jobs.
Training and development opportunities foster a culture of curiosity.
Innovation funds can help implement new ideas without lengthy planning cycles.
Collaboration with external partners can enhance project outcomes.
Personal hobbies can spark curiosity and creativity outside of work.
#30 Curiosity in Arts & Lecture with Rebecca Hoogs
#30 Curiosity in Arts & Lecture with Rebecca Hoogs
What does curiosity look like in arts leadership?
In the Curiosity at Work podcast episode #30 Curiosity in Arts & Lecture with Rebecca Hoogs, Dr. Julie Pham speaks with Rebecca Hoogs, Executive Director of Seattle Arts & Lectures, about curiosity as a core leadership value.
Rebecca’s path through nonprofit management and poetry offers a powerful reminder: curiosity is not just a mindset. It is a practice.
In this conversation, Julie and Rebecca explore:
• Why listening and asking better questions are essential leadership skills • How curiosity shapes community and audience engagement • The tension between problem-solving and staying open • The role of moderation and active listening in public conversations • Why paying writers strengthens the local creative economy • How poetry and creative writing are rooted in curiosity
Leadership is not only about direction. It is about creating space for others to share their stories.
Rebecca reminds us how curiosity fuels arts leadership and helps leaders slow down, listen more deeply, and build stronger communities. What happens when you slow down?
What does curiosity look like inside a healthcare system?
In Episode 29 of the Curiosity at Work podcast, Curiosity in Healthcare IT with Bradd Busick, Dr. Julie Pham sits down with Bradd, Senior Vice President and CIO at MultiCare Health, to explore how curiosity shapes healthcare IT, patient care, and leadership during uncertainty.
From navigating COVID-19 to accelerating telehealth adoption, Bradd shares how technology is not just a support function — it’s part of the care team.
They discuss:
• Why psychological safety is essential for reporting failures • How a questioning mindset improves patient outcomes • The evolving role of the CIO in healthcare • Why investing in IT directly impacts care delivery
One of our favorite lines from the episode: “IT is part of the care team.”
Curiosity isn’t abstract. It changes how we lead, how we respond to uncertainty, and how we care for others.
#28 Curiosity in Community Action with Janice Deguchi
#28 Curiosity in Community Action with Janice Deguchi
In episode #28 of Curiosity at Work podcast: “Curiosity in Community Action with Janice Deguchi,” Dr. Julie Pham interviews Deguchi, executive director of Neighborhood House, a community action organization. They discuss the importance of curiosity in the social service sector, the structure and services of Neighborhood House, and the challenges of practicing curiosity as a leader.
Furthermore, Janice shares insights on the diverse workforce at Neighborhood House, the significance of culturally responsive behavioral health care, and the need for continuous learning in leadership roles.
Key takeaways include:
Curiosity is essential in the social service sector.
Community Action organizations are rooted in the civil rights movement.
Neighborhood House serves a diverse population from birth to end of life.
A significant portion of the workforce is involved in direct services.
Diversity in the workforce enhances community engagement.
Culturally responsive behavioral health care is crucial for immigrant communities.
Practicing curiosity can be challenging for leaders with busy schedules.
Slowing down can lead to better decision-making and understanding.
Peer support and thought partnership are vital for effective leadership.
Continuous learning through podcasts and peer interactions fuels curiosity.
#27 Curiosity in pharmaceuticals with Dr. Andrew Robertson
Curiosity at Work: Dr. Andrew Robertson on Fostering Curiosity and Innovation in the Pharmaceutical Industry
In this episode of Curiosity at Work, Dr. Julie Pham talks with Dr. Andrew Robertson, Vice President and Head of Global Regulatory Policy and Innovation at Takeda Pharmaceuticals. With a career spanning science, law, and health policy, Andrew shares how curiosity has driven his success at leading pharmaceutical companies like Merck, Sanofi, and Takeda.
Building a Diverse Global Team at Takeda
At Takeda, Andrew built a diverse, global team from scratch, now spanning eight countries. His team focuses on shaping drug development policy and accelerating innovation. Andrew explains how curiosity plays a central role in driving both short-term problem-solving and long-term transformation in patient access. From regulatory strategies to cloud-based solutions for faster drug approvals, he reveals how curiosity powers progress in the pharmaceutical industry.
Cultivating a Culture of Curiosity in a Complex Industry
One key theme of the conversation is Andrew’s commitment to fostering a culture of curiosity within a highly regulated and complex industry. He empowers his team, which includes scientists, lawyers, and policy experts, to challenge the status quo and ask bold questions. Together, they explore better ways to deliver life-saving therapies. Additionally, Andrew carves out time for “innovative improvements,” encouraging his team to rethink systems like cloud-based regulatory submissions and new biomarkers. His approach integrates practicality with passion, ensuring that policy work directly impacts real-world patient outcomes.
Leadership with Empathy, Innovation, and Strategic Foresight
Andrew’s leadership style is deeply rooted in empathy, innovation, and strategic foresight. Drawing from his experiences as a Gates Cambridge Scholar, a JD/PhD with biochemistry roots, and a father inspired by his children’s curiosity, Andrew’s perspective is shaped by both his professional and personal journey. Whether mentoring future leaders or advocating for regulatory reform, Andrew is driven by one goal: improving patient lives.
This episode offers valuable insights into how curiosity thrives in highly structured environments and how leaders can foster purpose-driven innovation across global teams. Andrew’s story demonstrates how curiosity can be a powerful force for change in the pharmaceutical industry.
In this episode of Curiosity at Work, Dr. Julie Pham explores curiosity in nonprofit retail with Ed Ewing, Executive Director of Bike Works, a Seattle-based nonprofit that empowers youth and builds community through bicycles. With over 30 years of leadership experience, Ed shares his passion for social justice, racial equity, and cycling. These values drive the mission at Bike Works, where all revenue from selling refurbished bikes is reinvested into the community.
Building Access for Underserved Communities
Ed’s visionary leadership focuses on creating access for underserved communities, particularly in Seattle’s South End. By using bicycles as a tool for connection, Bike Works fosters a sense of empowerment and belonging. This episode explores how curiosity plays a central role in guiding Bike Works through challenges.
For instance, when youth programs were shuttered during the pandemic, Ed and his team quickly adapted. They launched the BikeMobile, a mobile shop delivering low-cost and free bike services to neighborhoods in need. This initiative highlights the importance of being open to change and listening to the community’s needs.
Leading with Curiosity
Ed believes that curiosity is key to effective leadership. He encourages his team to ask questions, listen deeply, and challenge assumptions. His mantra, “Be curious and don’t take it personally,” has been vital in navigating uncertainty with clarity and compassion. This mindset fosters a workplace culture where growth and feedback are welcomed.
A Model for Social Justice in Nonprofits
Under Ed’s leadership, Bike Works has become a model for integrating social justice into nonprofit operations. The organization has made strides in expanding wellness time, ensuring pay equity, and supporting staff-led innovation. Ed’s leadership demonstrates how nonprofits can thrive while staying true to their core mission of equity and justice.
Whether mentoring staff, redefining nonprofit success, or sparking joy through cycling, Ed Ewing embodies leadership driven by curiosity and heart. This episode is a reminder that great leadership isn’t about having all the answers. Instead, it’s about asking better questions and leading with empathy.
#25 Curiosity in sustainable cosmetics with Melodie Reynolds
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Curiosity at Work: Melodie Reynolds on Revolutionizing the Beauty Industry with Sustainability and Curiosity
In this episode of Curiosity at Work, Dr. Julie Pham interviews Melodie Reynolds, founder and CEO of Elate Beauty, a company transforming the beauty industry with sustainability, ethical sourcing, and conscious capitalism. Melodie shares how curiosity in sustainable cosmetics led her to challenge traditional beauty packaging and develop high-performing, low-waste products.
Revolutionizing the Beauty Industry with Eco-Conscious Cosmetics
With over 25 years of experience in the beauty industry, Melodie recognized a critical gap in the market for eco-conscious, cruelty-free cosmetics. This realization inspired her to launch Elate Beauty, a brand that prioritizes sustainability and ethical sourcing. Melodie discusses how curiosity has driven her to create innovative, sustainable solutions that challenge industry norms. From formulating lipstick in her basement to scaling Elate into an international beauty brand, curiosity has been the key to her success.
Embracing Change in Operations and Team Dynamics
Melodie reflects on the challenges of transitioning from managing in-house production to outsourcing key operations. This shift allowed Elate to focus more on innovation and sustainability. She also discusses the impact of moving to a fully remote team, which transformed collaboration and creativity within the company. By fostering an open, fear-free environment, Melodie encourages her employees to ask bold questions, challenge the status quo, and explore new ideas. This culture of curiosity continues to push boundaries and drive innovation at Elate.
Curiosity Beyond Beauty: Lifelong Learning and Leadership
Melodie believes curiosity fuels both creativity and leadership, helping individuals embrace change and pursue lifelong learning. She shares her personal passion for reading, having read over 70 books a year, and her involvement in a ukulele band. Her love for continuous learning extends beyond her business, influencing how she leads Elate and approaches new challenges.
Melodie’s story offers valuable lessons for entrepreneurs, sustainability advocates, and anyone looking to challenge the status quo with curiosity and purpose. Tune in to learn how embracing curiosity can drive both personal and professional growth.
#24 Curiosity in health and social services with Michael Byun
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Curiosity at Work: Michael Byun on Leadership, Curiosity, and Social Change in Health and Social Services
In episode 24 of Curiosity at Work, Dr. Julie Pham interviews Michael Byun, Executive Director of Asian Counseling and Referral Service (ACRS), to explore how curiosity influences leadership in health and social services. Michael shares how curiosity drives effective leadership in complex environments and supports social justice, especially for diverse and underserved communities.
Michael Byun’s Leadership in Health and Social Services
With over 25 years of experience in health disparities, social justice, and immigrant and refugee issues, Michael currently leads over 320 employees at ACRS, Washington’s largest agency serving Asian American, Native Hawaiian, and Pacific Islander (AANHPI) communities. His work centers on supporting diverse populations and multilingual teams while balancing urgent service needs with long-term policy goals.
Curiosity in Leadership: Embracing Complexity and Adaptability
Curiosity plays a critical role in Michael’s leadership approach. It helps him stay open-minded and adaptable, especially when quick decisions and emotional sensitivity are necessary. Michael explains how curiosity fosters reflection, enabling leaders to remain flexible and make better decisions in complex situations.
Supporting Staff Well-Being Through a Hybrid Work Model
To support staff well-being, ACRS has adopted a hybrid work model that addresses the emotional demands placed on their team. Michael describes how curiosity helps create an environment where employees feel safe to ask questions, challenge assumptions, and contribute new ideas. These conversations lead to stronger collaboration and innovation, improving outcomes for both staff and the community.
Intentional Leadership in High-Pressure Environments
In high-pressure environments, Michael emphasizes the importance of intentional leadership. Pausing before making decisions or listening deeply can result in better outcomes. By practicing curiosity and mindfulness, leaders can make thoughtful choices that positively impact their teams and the communities they serve.
Real-World Impact: Curiosity in Action
Throughout the conversation, Michael shares real-world examples of how curiosity has led to positive change. For example, curiosity helped ACRS address community safety concerns, advocate for more equitable services, and push for systemic changes through thoughtful policy engagement.
A Valuable Perspective on Social Change
As a former Obama appointee to the President’s Advisory Commission on Asian Americans and Pacific Islanders, Michael brings a rare and valuable perspective on leadership and social change. His insights demonstrate how curiosity drives grassroots work and fuels broader social change, helping leaders push for more inclusive policies and equitable services.
Valuable Leadership Lessons for Empathy and Purpose
This episode offers meaningful lessons for anyone leading with empathy and purpose. Whether you work in healthcare, nonprofits, or advocacy, curiosity is a powerful and essential tool for making a lasting impact. Michael’s story highlights the transformative power of curiosity in driving social change and creating inclusive, supportive environments.
Curiosity at Work: Tom Fay on Curiosity and Innovation in Public Libraries
In this episode of Curiosity at Work, Dr. Julie Pham interviews Tom Fay, Executive Director and Chief Librarian of The Seattle Public Library (SPL). Tom discusses how curiosity drives innovation in public libraries. With over 42 years of experience, he shares his journey from a library page to leading SPL, which includes 27 branches and over 700 employees.
Curiosity Fuels Library Innovation and Community Support
Tom explains how curiosity helps libraries evolve from simple book lenders to community hubs. Today, libraries offer social services, workforce development, and support for small businesses. By embracing curiosity, libraries can better serve their communities. Tom’s leadership at SPL shows how curiosity can shape the future of public libraries.
Overcoming Challenges and Fostering Curiosity in a Large Institution
Running SPL presents challenges, such as crises like a ransomware attack. Tom shares how he creates a culture where employees are encouraged to take risks and adapt to change. He believes curiosity allows the library to remain relevant, continually improving and engaging with the community. A culture of curiosity ensures SPL provides the best possible services for Seattle residents.
Strategic Planning and Partnerships Focused on Learning
Through strategic planning and partnerships, Tom strives to keep SPL a learning-focused organization. He emphasizes how curiosity allows libraries to stay relevant in a fast-changing world. Libraries can better serve their community and offer valuable services by adapting and evolving with curiosity.
Tom’s Leadership Insights and Passion for Learning
Tom shares his passion for photography and outdoor exploration, which fuels his curiosity. He believes libraries should be spaces where curiosity thrives. These institutions offer people the freedom to explore new ideas and expand their knowledge. Tom’s leadership at SPL demonstrates the power of curiosity in building inclusive and innovative organizations.
#22 Curiosity in public construction management with Jerry Waldron
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In this episode of Curiosity at Work, Dr. Julie Pham interviews Jerry Waldron, Interim Construction Management Director and Drainage & Wastewater Project Management Manager at Seattle Public Utilities (SPU). With a 35-year career spanning both private sector engineering and public infrastructure, Jerry shares insights on leading large-scale capital improvement projects that directly impact the daily lives of Seattle residents.
The Importance of Unseen Work at SPU
Jerry explains that while SPU’s work is often unseen, it plays a crucial role in ensuring essential services like clean water, waste management, and environmental sustainability. His role involves overseeing a diverse team responsible for managing infrastructure projects, collaborating with contractors, and ensuring the city’s aging utilities are maintained for future generations.
Overcoming Challenges in Public Service
However, Jerry also highlights the unique challenges of fostering curiosity in public service, especially within a highly structured and policy-driven environment. He emphasizes that continuous improvement is key. To address this, Jerry encourages his team to question existing processes, all while balancing compliance and efficiency.
SPU’s Skills and Knowledge Transfer (SKT) Program
Moreover, Jerry sheds light on SPU’s Skills and Knowledge Transfer (SKT) program. This program plays a vital role in helping employees develop expertise and navigate the complexities of public works. By fostering collaboration between field workers, engineers, and administrative staff, Jerry ensures that knowledge-sharing and innovation remain central to their operations.
Leadership and Mentorship Beyond SPU
Beyond his work at SPU, Jerry’s passion for leadership and mentorship shines. In particular, he shares how he encourages curiosity in his team by asking critical questions. This approach empowers employees to take initiative and challenges traditional ways of thinking. Drawing inspiration from his love of the Seattle Seahawks, Jerry sees teamwork, strategy, and adaptability as essential to success.
Key Takeaways on Leading with Curiosity
Jerry’s reflections provide valuable lessons for anyone looking to lead with curiosity. By encouraging a culture of continuous learning and curiosity, Jerry demonstrates how leadership can improve workplace collaboration and create lasting impact in any field.
#21 Curiosity in community colleges with Dr. Amy Morrison
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Curiosity at Work: Dr. Amy Morrison on Leadership and Curiosity in Community Colleges
In this episode of Curiosity at Work, Dr. Julie Pham interviews Dr. Amy Morrison, the ninth president of Lake Washington Institute of Technology (LWTech). Dr. Morrison discusses the importance of curiosity in community colleges and how it has guided her leadership journey. As a first-generation college graduate and an advocate for workforce education, she shares her experiences in fostering curiosity at LWTech.
Overcoming Challenges and Expanding Opportunities at LWTech
Under Dr. Morrison’s leadership, LWTech has overcome post-Great Recession challenges and expanded its healthcare and IT programs. As a result, the college was recognized by the Aspen Institute as one of the Top 150 community colleges in the nation. She explains how curiosity played a key role in these achievements, helping the college stay adaptive, responsive, and focused on equity and student success.
Building Relationships and Emphasizing Empathy
Dr. Morrison highlights how building strong relationships and fostering empathy have helped create a collaborative work environment at LWTech. Additionally, she emphasizes the value of integrating adjunct faculty into the college community. This approach allows the school to leverage faculty expertise, stay connected to industry trends, and cultivate curiosity in the classroom.
Embracing Cross-Generational Conversations
Another key theme in this conversation is how Dr. Morrison fosters cross-generational conversations. These conversations encourage curiosity, build trust, and strengthen organizational culture. By embracing diverse perspectives, she bridges generational gaps, fostering a more inclusive, collaborative environment at LWTech.
Navigating Change with Curiosity and Continuous Learning
Throughout the episode, Dr. Morrison discusses how curiosity helps her navigate challenges. These include adapting to rapid technological advancements and managing employee well-being during the pandemic. She explains that curiosity, combined with continuous learning and collaboration, empowers her to make thoughtful decisions, even in uncertain times.
Leadership Insights for Educators and Leaders
Dr. Morrison’s insights offer valuable lessons for educators, workforce development professionals, and leaders. Her leadership philosophy, built on curiosity and empathy, demonstrates how to create a learning environment that fosters growth and inclusivity. Whether you work in education, business, or any other field, these principles can drive positive change and success.
#20 Curiosity in software engineering with Cynthia Tee
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Curiosity at Work: Cynthia Tee on Leadership, Innovation, and Curiosity in Software Engineering
In this episode of Curiosity at Work, Dr. Julie Pham interviews Cynthia Tee, Senior Vice President of Engineering at Smartsheet. Cynthia shares her leadership journey in software engineering, spanning over two decades, and how curiosity has played a pivotal role in her career. From engineering roles at Microsoft and Nordstrom to leading Ada Developers Academy as Executive Director, Cynthia’s diverse experience has shaped her approach to leadership and innovation.
Curiosity as a Driver of Innovation and Collaboration at Smartsheet
Now leading a global team of over 530 engineers, Cynthia reflects on how curiosity drives innovation and collaboration within Smartsheet’s remote-first organization. She discusses how Smartsheet’s culture of alignment and openness fosters growth, particularly when integrating diverse perspectives from global acquisitions. Cynthia believes that curiosity is key to adapting and evolving, especially in a fast-paced, rapidly changing industry like software engineering.
Navigating Conflict and Change with Curiosity
Cynthia highlights the challenges and rewards of practicing curiosity, particularly during times of conflict or organizational change. Drawing from her experience in mergers and acquisitions, she emphasizes the importance of building trust and cross-pollinating ideas to create cohesive teams. Cynthia explains how curiosity enables leaders to navigate blind spots, make informed decisions, and balance urgency with thoughtful collaboration.
The Role of Empathy and Adaptability in Leadership
Cynthia’s unique perspective, shaped by her roles in both the tech and nonprofit sectors, underscores the importance of empathy and adaptability in leadership. She shares how being open to diverse ideas and experiences helps create an inclusive and effective team culture. Cynthia advocates for leaders who are curious and adaptable to navigate challenges and opportunities in today’s fast-changing world.
Fostering Curiosity in Software Engineering Teams
As an advocate for continuous learning, Cynthia offers practical advice for fostering curiosity within software engineering teams. From scenario-based recruiting to encouraging reflective practices like learning from mistakes, Cynthia believes curiosity can help engineers grow and innovate. She also recommends the book Think Again by Adam Grant, which inspires readers to challenge assumptions and stay open to new ideas.
This episode is a must-listen for anyone interested in leadership, innovation, and building a culture where curiosity thrives. Cynthia’s insights on how curiosity drives success in software engineering and leadership are invaluable for professionals looking to foster growth and innovation in their teams.
#19 Curiosity in Health Insurance with Shannon Drotning
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Curiosity at Work: Shannon Drotning on Curiosity and Innovation in Health Insurance
In episode 19 of Curiosity at Work, Dr. Julie Pham interviews Shannon Drotning, Market President for the West Coast at Providence Health Plan. Shannon shares her inspiring career journey, from starting as a customer service representative to becoming a senior leader in healthcare. She highlights how curiosity and a customer-first mindset have been central to her success in navigating the complexities of Medicare and the insurance industry. Shannon explains how customer-focused curiosity is driving innovation in health insurance.
Leading Innovation in Health Insurance with Customer-Focused Curiosity
With over 1,500 employees, Providence Health Plan has a mission to serve diverse communities. Shannon emphasizes the importance of fostering innovation while staying deeply connected to the people they serve. She explains how curiosity drives her team to continually refine their processes and improve customer service. This customer-first approach is essential for faster problem resolution and greater customer satisfaction.
The Role of Curiosity in Improving Customer Experience
Shannon discusses how Providence Health Plan lives up to its promise to “Know Me, Care for Me, Ease My Way” by actively listening to customer feedback. She draws inspiration from industries like retail, showing how curiosity in understanding customers’ needs can lead to significant improvements. By integrating customer insights and adopting an innovative mindset, Shannon and her team work to create a seamless, customer-centric experience.
Managing a Sales-Driven Team with Empathy and Curiosity
Managing a sales-driven team presents unique challenges, but Shannon highlights how curiosity can foster empathy and understanding. She focuses on hiring individuals who are not only skilled but also deeply committed to helping others navigate healthcare decisions. Shannon shares how fostering a learning culture encourages her team to approach challenges with curiosity, driving meaningful impact in the health insurance space.
Curiosity as a Catalyst for Growth, Collaboration, and Innovation
Through her leadership, Shannon models how curiosity fosters growth, collaboration, and innovation in a fast-paced industry. She believes that creating a culture of learning—where even small changes are valued—can transform workplace culture and lead to continuous improvement. By encouraging her team to see things through the eyes of their customers, Shannon demonstrates how curiosity can drive positive change in healthcare.
#18 Curiosity in emergency services with Chief Harold Scoggins
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Curiosity at Work: Harold Scroggins on Leadership, Innovation, and Curiosity in Emergency Services
In this episode of Curiosity at Work, Dr. Julie Pham interviews Harold D. Scroggins, Chief of the Seattle Fire Department. Chief Scroggins shares his remarkable 35-year journey of curiosity in emergency services and the evolving role of the fire department. He discusses how curiosity plays a critical role in addressing the challenges faced by the department, from traditional fire-fighting to medical emergencies, hazardous materials management, and water rescues.
The Evolving Role of the Seattle Fire Department
With over 1,200 staff, the Seattle Fire Department exemplifies how curiosity and innovation can drive continuous improvement. Chief Scroggins highlights the importance of balancing legacy and tradition with the need for constant adaptation and training. He explains how the department’s culture of curiosity helps the team stay ahead of challenges while ensuring the highest standards of service.
Curiosity as a Driver of Continuous Learning and Innovation
Chief Scroggins emphasizes the department’s commitment to continuous learning and innovation. From updating operational guidelines to pioneering life-saving programs, such as the use of buprenorphine for overdose response, curiosity drives meaningful advancements. He illustrates how the department fosters a culture of feedback and collaboration, including monthly calls with fire departments nationwide to exchange best practices. Despite managing change in a field steeped in tradition, Chief Scroggins highlights how curiosity helps question assumptions and find better ways to serve the community.
Leading with Curiosity: Fostering Growth and Resilience
Through his leadership, Chief Scroggins demonstrates how curiosity can inspire both individual and organizational growth. He shares how fostering a family-like culture in fire stations and supporting new recruits through rigorous training contributes to the department’s success. Curiosity, he believes, transforms even the most traditional institutions, ensuring continuous improvement and resilience.
How Curiosity Fuels Innovation and Community Impact
This episode offers invaluable insights into how curiosity fuels innovation, resilience, and community impact in the world of emergency services. Chief Scroggins’ leadership approach illustrates how curiosity is not just a trait but a driving force behind effective service, operational excellence, and positive community outcomes.
#17 Curiosity for administrative professionals with Rachel Suman
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In episode 17 of Curiosity at Work podcast, Dr. Julie Pham interviews Rachel Suman, Chief Experience Officer at the International Association of Administrative Professionals (IAAP). Rachel shares her inspiring journey from administrative professional to executive leader, providing valuable insights into the evolving role of administrative professionals across industries. IAAP, with over 7,000 members and a community of more than 80,000 professionals, is dedicated to empowering administrative professionals by offering training, leadership development, and advocacy.
Rachel discusses the diverse and impactful roles administrative professionals play within organizations and how IAAP supports their growth and influence globally. She highlights the importance of curiosity as a fundamental leadership skill within IAAP’s team culture. By embedding curiosity through feedback, self-reflection, and space for growth, Rachel explains how continuous learning is fostered in their organization. She also introduces feedback journals as an effective tool for tracking growth and creating a supportive learning environment.
As a passionate advocate for administrative professionals, Rachel offers practical tips on empowering administrative staff in any organization. From scenario-based interview questions to creating safe spaces for honest feedback, she shares actionable strategies for fostering curiosity, leadership, and growth. This episode emphasizes how curiosity and empathy can transform workplace culture, support administrative teams, and enhance organizational effectiveness.
#16 Curiosity in municipal economic development with Diem Ly
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Curiosity at Work: Diem Ly on Municipal Economic Development and Inclusive Growth
In this episode of Curiosity at Work, “Curiosity in municipal economic development with Diem Ly,” Dr. Julie Pham interviews Diem Ly, Division Director at the City of Seattle’s Office of Economic Development (OED). Diem shares her unique journey from community journalism and telecommunications to leading citywide efforts for inclusive economic growth. She discusses OED’s mission to support businesses, neighborhoods, and entire industries, ensuring opportunities reach all Seattle residents, regardless of background.
Navigating Post-Pandemic Economic Development
As the city adapts to a post-pandemic landscape, Diem reflects on the challenges of prioritizing the diverse needs of various stakeholders. She highlights the complexities of managing economic growth in a city that is rebuilding after a crisis. With a growing team, OED focuses on fostering inclusive growth while addressing urgent and long-term community needs.
The Role of Curiosity in Public Service
Diem, a relatively new public servant, compares her experience in the private sector to her role in public service. She discusses the importance of continuously learning about the many stakeholders she partners with and how public servants must document and share these insights within the organization. This ensures that community groups are not repeatedly asked for the same information, fostering better relationships with local residents and businesses.
Creating a Learning Culture Within OED
Diem emphasizes the importance of creating a feedback culture within her team. She believes it’s essential to encourage openness about mistakes and to embrace learning opportunities. This approach is key to maintaining a dynamic and responsive team. By fostering an environment where learning is operationalized across OED, Diem helps her department continually improve its processes.
Drawing Inspiration from Diverse Perspectives
Diem also draws inspiration from her family conversations, which inspire her personal curiosity. She believes that embracing different perspectives requires slowing down, acknowledging our assumptions, and being open to change. This practice strengthens her ability to practice curiosity at work, enhancing her leadership style and approach to community engagement. Diem underscores how curiosity, when embraced by teams, can build stronger relationships and lead to more thoughtful solutions in public service.
#15 Curiosity as a port commissioner with Ryan Calkins
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Curiosity at Work: Ryan Calkins on Curiosity as a Port Commissioner and Public Service Leadership
In episode #15 of Curiosity at Work, Dr. Julie Pham interviews Ryan Calkins, Port of Seattle Commissioner and advisor at the Pacific Northwest National Laboratory (PNNL). With two distinct roles spanning the public and research sectors, Ryan shares how curiosity helps him navigate complex challenges, foster innovation, and balance competing priorities.
Navigating the Port of Seattle and Public Service
The Port of Seattle is a public agency managing the Seattle airport and seaport, with over 2,700 employees, including 1,000 tradespeople. As commissioner, Ryan plays a key role in co-writing the budget alongside the Port’s Executive Director and providing oversight for the agency. In addition to his work at the Port, Ryan advises at PNNL, one of 17 U.S. regional research institutions. PNNL employs 6,500 people, mostly scientists, and Ryan focuses on connecting these scientists with industry to drive innovation.
Overcoming Barriers to Curiosity in Public Service
Ryan discusses the barriers to curiosity in public service, particularly the pressures of balancing stewardship with public scrutiny. As an elected official, he emphasizes the need to adapt to new facts while creating spaces for innovation without compromising essential services. He also reflects on the importance of handling power dynamics carefully, noting that criticizing privately and thanking publicly helps foster trust and collaboration with staff.
Curiosity and Thoughtful Leadership
Through his diverse experiences, from small business ownership to environmental advocacy, Ryan exemplifies how curiosity can fuel thoughtful leadership. Whether addressing complex issues of equity or exploring new opportunities in renewable energy, Ryan’s approach demonstrates the transformative power of curiosity. His leadership not only helps solve challenging problems but also inspires others to innovate and grow.
#14 Curiosity for early leaning providers with Phoebe Sade
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Curiosity at Work: Phoebe Sade on Leadership and Innovation in the Social Sector
In this episode of Curiosity at Work, “Curiosity for early leaning providers with Phoebe Sade,” Dr. Julie Pham interviews Phoebe Sade, Executive Officer of BrightSpark Early Learning Services, to explore how curiosity shapes leadership in the nonprofit sector. Phoebe leads a rapidly growing nonprofit that has expanded from 35 to 145 staff members. BrightSpark supports providers in King and Pierce counties, helping them access essential services to offer the best possible care for children and families.
Navigating Organizational Growth and Scaling Challenges
Phoebe reflects on the challenges of scaling an organization, especially with 40% of the team hired in the last two years. She emphasizes the importance of adapting communication and decision-making processes to better serve both staff and the communities they serve. Phoebe’s leadership style encourages flexibility and innovation as her team navigates the complexities of growth while maintaining the core values of the organization.
The Role of Curiosity in Creativity and Innovation
Phoebe highlights the role of curiosity in fostering creativity and finding innovative solutions. She shares how her team has rethought traditional approaches, such as moving from one-on-one coaching to group models. Despite constraints like funding limitations in government contracts, Phoebe shows how these challenges can spark transformative ideas and approaches. Her leadership philosophy encourages staff to ask questions, challenge norms, and seek sustainable solutions that meet community needs without burning out.
Empathy and Openness: Core Values of Effective Leadership
Through candid reflections on her journey, Phoebe underscores the importance of empathy and openness in leadership. Whether managing rapid organizational growth or rethinking long-standing practices, she exemplifies how curiosity can drive change and create impactful solutions. Phoebe’s story is a powerful reminder of how curiosity, when embraced, can fuel innovation and help leaders navigate complex challenges in the nonprofit sector.
If you enjoyed this conversation, don’t forget to subscribe! By subscribing, you’ll never miss an episode filled with inspiring leaders and valuable discussions on how curiosity drives innovation, leadership, and workplace culture. Join us on the journey of continuous learning—subscribe now and stay curious!
#13 How Curiosity Fuels Arts Organizations: Insights from Michael Greer, CEO of ArtsFund
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Curiosity at Work: Michael Greer on Leadership and Innovation in the Arts Sector
Michael Greer, CEO of ArtsFund, joins Dr. Julie Pham on the Curiosity at Work podcast to explore how curiosity drives leadership in the arts sector. As the CEO of ArtsFund, Michael oversees grant-making, capacity building, and advocacy for over 800 arts organizations across Washington State. In this episode, he shares how curiosity helps him manage a hybrid team, balance the needs of grassroots organizations with larger entities, and lead through uncertain times.
Fostering Curiosity and Innovation in the Arts
Michael highlights the importance of creating an environment where innovation is encouraged, and failure is seen as an opportunity to learn. By fostering curiosity, organizations can better adapt and thrive, even during challenging times. He explains how curiosity helps the arts sector move forward by driving new ideas and solutions.
Navigating Uncertainty and Embracing New Technologies
Drawing from his global experience in arts and business leadership, Michael discusses how curiosity plays a critical role in overcoming uncertainty. Arts organizations today face many challenges, but curiosity can help them thrive. Michael shares how ArtsFund goes beyond providing financial support. They also focus on leadership and collaboration across the sector. Additionally, he urges arts leaders to embrace new technologies and entertainment formats. Rather than viewing these changes as competition, they should see them as opportunities to engage new audiences.
Strategies for Cultivating Curiosity and Resilience
Michael’s leadership journey has been shaped by diverse experiences. From his early career as a professional ballet dancer to his time working in China and India, his journey reflects the power of curiosity. He shares practical strategies for cultivating curiosity within teams. His leadership philosophy encourages his team to ask questions, experiment, and embrace calculated risks. These strategies help build innovation and resilience in the arts sector.
If you enjoyed this insightful conversation, don’t forget to subscribe! By subscribing, you’ll never miss an episode filled with inspiring leaders and valuable discussions on how curiosity drives innovation, leadership, and workplace culture. Join us on the journey of continuous learning—subscribe now and stay curious!
#12 How Curiosity Fuels HR Leadership and Talent Strategy: Insights from Britt Provost, CHRO of Siteimprove
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In this episode of Curiosity at Work, host Dr. Julie Pham talks with Britt Provost, Chief Human Resources Officer (CHRO) at Siteimprove. A seasoned HR professional, Britt has over 20 years of experience in global technology. She creates progressive career experiences through her HR team’s efforts. She believes curiosity is essential to HR leadership and talent development.
Britt’s leadership approach is rooted in curiosity. She sees it as vital for success in fast-paced tech environments. Curiosity helps leaders and teams adapt and stay open to new ideas. It encourages risk-taking and learning from challenges. This mindset is especially valuable in global technology.
During the discussion, Britt and Dr. Pham talk about the challenges of leading global teams. Global teams often span different time zones, cultures, and communication styles. Britt emphasizes how a curious mindset fosters better decision-making and creativity. Encouraging curiosity allows employees to ask questions, challenge assumptions, and stay open to new perspectives.
Britt also highlights the need for structured approaches. These approaches empower employees to engage with curiosity. Leaders can provide tools and frameworks to foster curiosity, driving sustained growth. Britt reflects on how curiosity has shaped her leadership style and organizational cultures throughout her career.
Listeners will gain insights into how curiosity shapes Britt’s leadership philosophy. Britt focuses on people development and strategic HR. Her insights are relevant for leaders in fast-moving industries like tech. Continuous learning, adaptability, and open dialogue are crucial in these environments. Curiosity is not just beneficial—it is vital for long-term success.
#11 Cultivating Curiosity in Public Planning with Lauren Flemister
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Curiosity at Work: Lauren Flemister on Leadership, Strategic Planning, and Community Development
Lauren Flemister, Assistant Director of Planning and Public Works at Pierce County, brings over 17 years of experience in community and regional planning, architecture, and public affairs. She has held leadership roles in the City of Tacoma’s Planning and Development Services Department and the City of Seattle’s Office of Planning and Community Development. In this episode of Curiosity at Work, Lauren shares insights into how curiosity can transform complex work environments and drive effective leadership.
Fostering Curiosity in Complex Work Environments
Lauren believes that curiosity is essential for organizations to adapt and thrive in a rapidly changing world. One of her key approaches is fostering a workplace culture where employees feel safe to ask questions and challenge traditional thinking. By encouraging this kind of curiosity, Lauren ensures her team is equipped to solve problems creatively and effectively.
Bridging Long-Range Planning with Infrastructure Development
In her role at Pierce County, Lauren oversees a diverse range of operations, including road maintenance, airports, and solid waste management. She emphasizes the importance of bridging long-range planning with infrastructure development to create lasting impact. A key focus of her work is ensuring that underserved communities receive the attention and resources they need to thrive. Lauren integrates strategic planning with implementation to make this vision a reality.
Creating a Culture of Continuous Learning and Growth
Lauren’s leadership style is shaped by her background in architecture, urban planning, and public affairs. She views herself as a bridge-builder within the organization, fostering collaboration and innovation. Lauren encourages her team to view obstacles as opportunities for learning and growth, which is especially important as the workforce faces a wave of retirements, known as the “silver tsunami.” By supporting staff development and facilitating seamless knowledge transfer, Lauren ensures that curiosity continues to fuel progress in the workplace.
Strengthening Communities Through Leadership and Curiosity
Lauren’s leadership philosophy is rooted in the belief that curiosity not only enhances individual growth but also strengthens communities. By fostering a culture of curiosity and continuous learning, she inspires her team to tackle challenges and drive positive change for Pierce County and beyond.
#10 Curiosity and Leadership: Michael Jacobson, Deputy Director at King County
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Curiosity at Work: Michael Jacobson on Leadership, Performance Management, and Equity in the Public Sector
In this episode of the Curiosity at Work podcast, Dr. Julie Pham sits down with Michael Jacobson, an award-winning leader in organizational performance management and Deputy Director at King County’s Office of Performance, Strategy, and Budget. Michael shares insights from his extensive work establishing King County’s performance management systems, including the creation of the first countywide strategic plan and public performance reporting.
Balancing Strategic Planning and Managing Complex Teams
Michael discusses the complexities of his role and the challenges of balancing strategic planning with managing diverse teams. These teams work on key issues such as criminal legal system reform, homelessness, and community grants. He highlights how practicing curiosity has shaped his approach to leadership, particularly in navigating these complex issues.
Fostering Curiosity in Bureaucratic Systems
A key theme in the conversation is Michael’s emphasis on the importance of creating a work environment where team members feel safe to express curiosity, even within a bureaucratic system filled with rules and limitations. He shares anecdotal experiences, like building relationships through informal lunches with colleagues, that illustrate how fostering curiosity and authentic connections can lead to positive results within large, complex organizations.
Leading with Curiosity and Purpose in the Public Sector
Michael also provides candid thoughts on navigating hierarchy, politics, and equity in government work. He offers a nuanced view of what it takes to lead with curiosity and purpose in the public sector. His experiences reflect how curiosity can overcome challenges and drive positive change, even in the most structured environments.
Michael’s Insights on Equity and Social Justice
The episode also touches on Michael’s unique perspectives on equity and social justice. He discusses his work with the Interbranch Equity Team and his efforts to incorporate equity analysis into performance measurement. Additionally, Michael reflects on the role of historical markers and public narratives, challenging listeners to consider who gets to tell these stories and how they evolve over time.
Valuable Lessons for Public Service and Leadership
This thought-provoking conversation offers valuable lessons for anyone interested in public service, organizational leadership, or cultivating curiosity in a structured environment. Michael’s insights provide a powerful example of how curiosity can drive meaningful change in the public sector and beyond.
#9 How Curiosity Drives Seattle’s Future: A Conversation with Rico Quirindongo on City Planning and Innovation
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In the latest episode of Curiosity at Work, host Dr. Julie Pham welcomes Rico Quirindongo, the Director of the Office of Planning and Community Development (OPCD) for the City of Seattle. Together, they dive into how curiosity shapes the workplace and the dynamic role it plays in city planning. Rico shares insights into the structure of his office, which comprises 50 people, including planners and finance experts, working across divisions like equitable development and land-use policy. Their mission is to shape the future of Seattle in a way that balances sustainability, community needs, and growth.
Rico discusses the challenges and rewards of balancing curiosity with the pragmatism required in the political landscape. As a department heavily scrutinized by both local and international audiences, OPCD constantly navigates the tension between innovative problem-solving and meeting public expectations. He also touches on how the team works both remotely and in-person to foster collaboration, while keeping an eye on their goal of shaping Seattle into a livable, thriving city.
The episode highlights some of the critical projects undertaken by OPCD, such as working with different stakeholders to explore innovative solutions for transit hubs. Rico illustrates the complexity of these projects, where multiple stakeholders, timelines, and budgetary constraints must align. Despite the challenges, he emphasizes that curiosity remains a vital tool for navigating the intricacies of city development, even when political pressures demand concrete results.
