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Curiosity at Work: Tom Fay on Curiosity and Innovation in Public Libraries
In this episode of Curiosity at Work, Dr. Julie Pham interviews Tom Fay, Executive Director and Chief Librarian of The Seattle Public Library (SPL). Tom discusses how curiosity drives innovation in public libraries. With over 42 years of experience, he shares his journey from a library page to leading SPL, which includes 27 branches and over 700 employees.
Curiosity Fuels Library Innovation and Community Support
Tom explains how curiosity helps libraries evolve from simple book lenders to community hubs. Today, libraries offer social services, workforce development, and support for small businesses. By embracing curiosity, libraries can better serve their communities. Tom’s leadership at SPL shows how curiosity can shape the future of public libraries.
Overcoming Challenges and Fostering Curiosity in a Large Institution
Running SPL presents challenges, such as crises like a ransomware attack. Tom shares how he creates a culture where employees are encouraged to take risks and adapt to change. He believes curiosity allows the library to remain relevant, continually improving and engaging with the community. A culture of curiosity ensures SPL provides the best possible services for Seattle residents.
Strategic Planning and Partnerships Focused on Learning
Through strategic planning and partnerships, Tom strives to keep SPL a learning-focused organization. He emphasizes how curiosity allows libraries to stay relevant in a fast-changing world. Libraries can better serve their community and offer valuable services by adapting and evolving with curiosity.
Tom’s Leadership Insights and Passion for Learning
Tom shares his passion for photography and outdoor exploration, which fuels his curiosity. He believes libraries should be spaces where curiosity thrives. These institutions offer people the freedom to explore new ideas and expand their knowledge. Tom’s leadership at SPL demonstrates the power of curiosity in building inclusive and innovative organizations.
Connect with Dr. Julie Pham:
- LinkedIn: https://www.linkedin.com/in/juliepham2/
- Website: https://curiositybased.com/
- Instagram: https://www.instagram.com/juliephamphd/
Connect with Tom Fay:
- Email: chieflibrarian@spl.org
- LinkedIn: http://www.linkedin.com/in/tomfay
- Website: https://www.spl.org/about-us/the-organization/leadership
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