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In episode 17 of Curiosity at Work podcast, Dr. Julie Pham interviews Rachel Suman, Chief Experience Officer at the International Association of Administrative Professionals (IAAP). Rachel shares her inspiring journey from administrative professional to executive leader, providing valuable insights into the evolving role of administrative professionals across industries. IAAP, with over 7,000 members and a community of more than 80,000 professionals, is dedicated to empowering administrative professionals by offering training, leadership development, and advocacy.
Rachel discusses the diverse and impactful roles administrative professionals play within organizations and how IAAP supports their growth and influence globally. She highlights the importance of curiosity as a fundamental leadership skill within IAAP’s team culture. By embedding curiosity through feedback, self-reflection, and space for growth, Rachel explains how continuous learning is fostered in their organization. She also introduces feedback journals as an effective tool for tracking growth and creating a supportive learning environment.
As a passionate advocate for administrative professionals, Rachel offers practical tips on empowering administrative staff in any organization. From scenario-based interview questions to creating safe spaces for honest feedback, she shares actionable strategies for fostering curiosity, leadership, and growth. This episode emphasizes how curiosity and empathy can transform workplace culture, support administrative teams, and enhance organizational effectiveness.
Connect with Dr. Julie Pham:
- LinkedIn:https://www.linkedin.com/in/juliepham2/
- Website:https://curiositybased.com/
- Instagram:https://www.instagram.com/juliephamphd/
Connect with Rachel Suman:
- Website: https://www.iaap-hq.org/
#RachelSuman #IAAP #CuriosityAtWork #AdministrativeProfessionals #Leadership #FeedbackCulture #ContinuousLearning #WorkplaceCulture #CareerGrowth #EmployeeEmpowerment
